AirXpress Services
We comprehensively support back-office operations necessary for management, such as planning and design, interior decoration, OTA registration, guest support, cleaning arrangements, and system implementation. From 2023, we have also started offering a higher-level plan with significantly expanded functions, 'AirXpress EX'. It can meet higher operational needs such as multiple OTA operations, emergency response, and cleaning quality management.
Features of AirXpress
We support the 'accuracy, speed, and hospitality' necessary for vacation rental management with the power of technology and people.
Accuracy
Continuously accumulate and optimize information related to accommodation management through our originally developed system. By always providing the latest and most optimal information to each guest, we support a stay with peace of mind.
Speed
All messages from guests are centrally managed on the system. With AI assistance and a multilingual support team, prompt and accurate responses are possible even late at night or during busy seasons. The 'peace of mind of a quick reply to inquiries' directly leads to improved guest satisfaction.
Hospitality
We value the 'warmth of people' that cannot be compensated for by technology alone. With a spirit of hospitality, we sincerely respond to the detailed needs of our guests.
Pricing
We offer flexible pricing plans according to the number of rooms used, management style, and contract period. Special discounts and zero initial cost campaigns are also applicable for long-term contracts and multiple properties.
Lite (Message Proxy) vs EX (Operations Proxy), Which is Best for Your Company?
How much do you want to entrust? Which tasks do you want to keep? AirXpress offers two plans tailored to each operation structure. Please check the functions and support scope first as a basis for your decision.
Comparison Table
Multilingual Guest Support (Email/Phone)
24-hour guest support available in Japanese, English, Chinese, Korean, etc. Covers everything from booking inquiries to trouble resolution during stays.
Guest Information Collection
Automatically sends a message before check-in to collect guest information (name, address, contact, passport info, etc.) in compliance with laws.
Reminder Function
Automatically sends timely reminder messages before, during, and after the guest's stay. Provides advance notice of check-in methods, notes, house rules, and check-out procedures.
Channel Manager Implementation Support
Supports the introduction of a channel manager that allows centralized management of listings on multiple OTAs (Airbnb, Booking.com, Expedia, etc.).
Cleaning Management Support
Collaborates with partner cleaning companies to manage reservations and a cleaning calendar aligned with check-outs and check-ins.
In-house PMS & DX Tools
Provides AirXpress's exclusive cloud-based PMS and automation tools to centrally manage reservations, pricing adjustments, cleaning instructions, etc.
Revenue Management & Price Optimization
Combines AI and human judgment to set pricing based on area and season, maximizing revenue (supports dynamic pricing).
Cleaning & Linen Arrangement
Creates cleaning plans based on property type and occupancy status, arranging vendors to achieve a balance of quality and cost. Can also coordinate linen supplies if needed.
On-site Support (Keys, Emergencies, etc.)
Provides support involving physical contact with guests, such as key handovers, on-site checks, and initial responses to equipment trouble.
Promotion & Review Tuning
Improves page ratings and credibility through optimization of OTA listings, review analysis, and reply drafting. Can also integrate with promotional campaigns.
AirXpress Lite
Our team partially handles communication with your guests on your behalf
Ideal for those who want to outsource only some tasks. A plan for those who want to minimize costs through minimal outsourcing, such as message handling and review management.
Airbnb-Only Plan
A simple, cost-effective plan dedicated to Airbnb-only operationsPrice: ¥13,000 / month
*Displayed prices are tax-exclusive and calculated per room. For fixed plans, if the maximum guest capacity exceeds 5 people, ¥1,000 will be added per additional person.Price: Accommodation Revenue × 5% (Variable)
*Accommodation revenue = Guest payment − OTA commissionMultiple OTA Plan
A plan that supports operations across multiple OTAs including Airbnb, Booking.com, and Rakuten Travel.From ¥15,000 / room
*Displayed prices are tax-exclusive and calculated per room. For fixed plans, if the maximum guest capacity exceeds 5 people, ¥1,000 will be added per additional person.¥5,000 + Accommodation Revenue × 5%
*Accommodation revenue = Guest payment − OTA commissionCentralizes multiple OTA channels while keeping fixed costs low.Accommodation Revenue × 8%
*Accommodation revenue = Guest payment − OTA commissionWe handle all operations from inquiry handling to booking confirmation.AirXpress EX
AirXpress provides full management support. A complete performance-based plan where you can entrust everything, including on-site support, with peace of mind.
Web Operations Plan
An online-complete operations management plan.Fee: Accommodation Revenue × 15% (cleaning included)
Specializing in online operations for smooth management.Cleaning and pricing adjustments are also fully handled.
Services Included
- Listing creation and optimization on each OTA (Airbnb / Booking / Rakuten / Agoda, etc.)
- Integrated management of reservations, inventory, and calendar
- Pricing adjustments via dynamic pricing
- Promotion setup and review tuning
- Guest support (email, messages, multilingual)
Complete Management Plan
Complete outsourcing including on-site supportFee: Accommodation Revenue × 20%+ (cleaning included)
Comprehensive support including on-site troubleshooting, key management, and consumables inventory.Vacation rental operations are possible even without your own staff.
Additional Services (on top of Web Operations Plan)
- First response for key and equipment issues
- On-site emergency dispatch at night and during emergencies
- Regular patrols for equipment maintenance checks
- Consumables restocking and inventory management
Other Launch Support Services
We offer 4 launch support plans to choose from based on your stage of preparation for vacation rental operations, with flexible support from partial requests to full support.
Complete Entrust Plan (¥500,000 incl. tax)
Professionals handle everything from planning to opening. You can start your first vacation rental operation with peace of mind.
- Concept design and revenue simulation
- Furniture and equipment selection and purchase support
- Furniture, equipment, photography, and OTA listing
- Permit acquisition support (consultation)
Complete On-site Support Plan (¥300,000 incl. tax)
Intensive support for on-site work and operational setup just before opening.
- Key installation and check-in flow setup
- Flow check, photography, and equipment installation verification
- On-site attendance and adjustment support before and after opening
Vacation Rental Start Plan (¥100,000 incl. tax)
A light package ideal for those who already have a room but are new to vacation rental operations.
- Minimal revenue simulation
- Target setting and layout design
- Creation of guest manual
Operations Tuning Plan (¥60,000 incl. tax)
For facilities already in operation. Optimize for more efficient management.
- Message template preparation
- AI × System (PMS and automation tools) initial setup
- Improvement advice for cleaning and guest support
Tablet Check-in System Usage Plans
From self check-in using a tablet to video-assisted check-in. Choose according to your operational style.
Plan A | Self Check-in
Monthly: ¥1,900 / room
Initial cost: ¥10,000
Features
✓
Self check-in via tablet
Recommended For
For small facilities that want to simply automate the check-in processPlan B | Video Check-in
Monthly: ¥4,400 / room
Initial cost: ¥10,000
Features
✓
Multilingual video call check-in support
✓
Check-in data stored for up to 6 months
Recommended For
For facilities requiring face-to-face verification and those with frequent international guestsPlan C | Video Check-in Plus
Monthly: ¥6,600 / room
Initial cost: ¥10,000
Features
✓
Multilingual video call check-in support
✓
Check-in data stored for up to 3 years
Recommended For
For facilities that want to use check-in data to improve operationsAirXpress Cleaning
AirXpress Cleaning is a cleaning-specialized service supporting the 'on-site quality' essential to vacation rental operations. With cleaning arrangements linked to booking status and photo-based reports, manage operations smoothly and with confidence. A professional cleaning service exclusively for AirXpress EX users.
Services Provided
• Room Cleaning & Linen Change
Thorough room cleaning and linen replacement reliably carried out after each check-out.• Amenity & Consumable Restocking
Amenities such as toothbrushes and shampoo, as well as consumables like toilet paper, are inventory-checked and restocked as needed.• Checklist + Photo Report
After cleaning, a checklist report with photos is shared with the owner. It can also be used for quality visualization and improvement proposals.Automated Operations & Error Prevention
• Integration with In-house PMS
Reservation information and cleaning schedules are synchronized in real time, preventing manual entry errors and missed cleanings.• Automated Turnover Arrangements
Instructions to the cleaning team are automated in line with check-outs, significantly reducing operational burden.Service Areas
• Osaka Area
Cleaning by our in-house staff is available.• Other Regions
Reliable partner cleaning companies handle services in other areas.Cleaning Price List
Final estimates are provided individually based on room type, expected occupancy, and number of properties. The following are examples.
Reference Prices (per session)
| Area (㎡) | Guest capacity | Base price (excl. tax) | Extra charge (est.) | Cleaning time |
|---|---|---|---|---|
| ~25㎡ | 1~2名 | 4,000円 | - | 45~60分 |
| 26~35㎡ | 2~3名 | 4,500円 | +500円/1名超過 | 60分 |
| 36~45㎡ | 3~4名 | 5,500円 | +500円/1名超過 | 60~75分 |
| 46~60㎡ | 4~5名 | 6,500円 | +700円/1名超過 | 75~90分 |
| 61~80㎡ | 5~6名 | 8,000円 | +700円/1名超過 | 90~110分 |
| 81~100㎡ | 6~7名 | 9,500円 | +1,000円/1名超過 | 110~130分 |
| 101~120㎡ | 7~8名 | 11,000円 | +1,000円/1名超過 | 130~150分 |
| 121㎡以上 | 8名以上 | 13,000円~ | 別途お見積もり | 150分~ |
Optional Services (separately quoted)
| Option | Additional fee |
|---|---|
| Linen change (per guest) | +¥500/person |
| Consumable restocking (bath & washroom) | +¥300 |
| Same-day cleaning (emergency) | +¥2,000 |
| Deep cleaning (under beds, furniture gaps, etc.) | +¥2,000 |
We will propose the best operational plan for you.
Based on the number of properties, internal structure, and the scope of operations you want to outsource, we will propose the optimal combination of AirXpress Lite / EX / Launch Support / Cleaning Support. Initial consultations and simulations are free.
