From launch to operations and guest support, we support all necessary tasks in one-stop service
AirXpress not only provides general Airbnb management services, but also supports a variety of facility types, operation models, and revenue strategies.
- Monthly rental accommodation and long-term stay operations
- Unattended operations (guesthouses and simple accommodations)
- Household, single-family house, and single property
- Household, Villas, Vacation Properties
- Revenue management and price optimization
We provide full support from message handling (email service) to operations management.
Official Airbnb Partner
Airbnb standard high-quality operation support from listing to guest support and review management
About 10,000 rooms
Cumulative 10,000 rooms above. Personal to corporate-wide support.
Multi-language support
Achieve multi-language support in Japanese, English, Chinese, and Korean.
24/7 support
Prepare a system to respond to inquiries in English 24/7.
Solve All Your Vacation Rental Management Challenges
Entrust your entire vacation rental operation to professionals. From PMS integration, pricing strategies, and channel manager setup to cleaning, guest communication, and emergency support—everything is handled in one place. With 24/7 multilingual support, you can manage properties with confidence, even in remote areas or across multiple locations.
Barriers Before Getting Started
- You want to utilize vacant rooms, but don't know how to start operating a vacation rental.
- Tasks such as photography, equipment preparation, and OTA registration are complex and troublesome, causing the project to stall.
System Implementation Barriers
- Integration and setup with a site controller (Channel Manager) are difficult.
- Pricing design and rule settings for each OTA are complicated, making optimization difficult.
- You are unsure how to set up dynamic pricing or understand its effectiveness.
- Concerned about whether it can integrate with your existing PMS.
Operational Resource Barriers
- Internal operations are already busy, leaving no time or staff for vacation rental management.
- Due to staff shortages, it is difficult to expand the business.
- Cleaning arrangements and on-site service quality are inconsistent.
- Unable to establish a reliable system for key handover and emergency response.
Guest Communication Barriers
- 24-hour support is required, but it is difficult to handle inquiries at night or on weekends.
- Handling complaints and review management creates significant stress and workload.
- Concerned about multilingual communication (English, Chinese, Korean, etc.).
4 Steps to Start from Zero
From property selection to OTA listing, we provide one-stop support for the entire vacation rental operation process.
Property Selection & Revenue Simulation
Based on the property's location, size, and surrounding environment, we design the optimal target audience and pricing range. Using market data, we visualize expected revenue, operating costs, and profit margins to present the business potential with clear numbers.
Interior & Furniture Layout Proposal
We propose photogenic interior designs and layouts that balance guest satisfaction with cleaning efficiency. Necessary equipment and items are standardized in templates, allowing smooth and hassle-free setup.
Photography, Manuals & Check-in Flow Setup
In addition to professional property photography, we prepare photo-based guest manuals, check-in instructions, and house rules. This creates a welcoming system where even first-time guests can check in and use the property without confusion.
OTA Page Creation (Airbnb, Booking.com, etc.)
We create optimized listing pages—including photos, descriptions, and structure—for major OTAs such as Airbnb and Booking.com. From new listing setup to operational launch, everything is handled for you. Support is also available for platforms like Rakuten Travel and Ctrip.
Smarter Operations Through Digital Transformation
Through five pillars—planning, preparation, operations DX, operational management, and customer support—we digitize the back-office tasks required for vacation rental management and support them with a one-stop solution.
In-house Developed PMS + DX Tools
Manage reservations, pricing, calendars, and cleaning instructions in one centralized system. Also supports LINE integration and report generation.
Automated Messaging & Review Management
Using message templates and automated replies, we streamline guest inquiries and automatically manage review submissions.
Guest Support with AI × Human Operators
Combining AI with human operators to optimize guest communication, improving review ratings while increasing operational efficiency.
Cleaning Calendar & Team Coordination
Cleaning schedules are synchronized in real time with on-site teams to prevent missed tasks or overlapping work.
Flexible Implementation Options
Use only the services you need or leave everything to us. We provide flexible solutions depending on your scale.
Property Launch Support
End-to-end support from planning, furniture setup, photography to OTA registration
Based on the characteristics of your property, our experts support everything needed to start operations—from revenue planning, concept proposals, layout design, and photography to listing on platforms such as Airbnb.
Operations DX & System Integration
Efficient operations with our in-house PMS & online check-in
Reservations, pricing, cleaning instructions, and calendars are managed in one place. With LINE notifications, automated messaging, and review management features, high-quality operations are possible even with limited staff.
Daily Operations & On-site Support
24/7 support × 4 languages (Japanese, English, Chinese, Korean)
We provide one-stop support for messages, phone calls, and emails, ensuring quick and accurate handling of complaints and emergency situations.
Cleaning & On-site Management
Inspection system by room type & standardized cleaning quality
Automatic schedule synchronization and checklist-based operations minimize mistakes, duplicate tasks, and inconsistencies in cleaning quality.
Flexible and Transparent Pricing Tailored to Your Needs
AirXpress offers flexible plan options depending on your business scale and operational structure.
We recommend the most suitable plan based on your budget, goals, and the scope of operations you want to outsource.
AirXpress Lite (Email Support Plan)
Airbnb Only or Multiple OTAs
Airbnb Only
✓
Fixed Plan: ¥13,000 / month (per room)
✓
Performance-based Plan: Accommodation Revenue × 5%
Multiple OTAs
✓
Fixed Plan: From ¥15,000 / room / month
✓
Hybrid Plan: (¥5,000 + Accommodation Revenue × 5%) / room / month
✓
Performance-based Plan: Accommodation Revenue × 8%
Notes
*Accommodation revenue = Guest payment − OTA commission*Displayed prices are tax-exclusive and calculated per room. For fixed plans, if the maximum guest capacity exceeds 5 people, an additional ¥1,000 per person will be added to the monthly fee.AirXpress EX (Full Management Plan)
Web Operations or Full Management
Web Operations or Full Management
✓
Monthly Fee: Accommodation Revenue × 15%
Web Operations or Full Management
✓
Monthly Fee: Accommodation Revenue × 20% and up
Notes
Initial fees include listing setup, PMS integration, and other initial configuration adjustments.How to Get Started
Here is the process from application to service launch.
Free Consultation by Phone or Email
Business Hours: 09:00 - 17:00
Phone: +81-6-6123-1071
Email: contact@airxpress.jp
Consultation with Our Operator
Our operator will assist you, listen to your needs, and carefully explain the details of our services. Please feel free to contact us.
Service Agreement Sent After Your Decision
Before starting the service, we will send you a service agreement. Once you review and agree to the contract terms, the agreement will be finalized.
Service Launch
The service can begin at your preferred date and time. AirXpress operators will fully support you in delivering the best possible stay experience for your guests.
Frequently Asked Questions
Here are some of the most common questions about our services and the onboarding process.
Yes, it is possible.
Our main clients are real estate companies, property management companies, and corporate owners, but individual owners who manage multiple rooms are also welcome.
Depending on your scale, location, and goals, we will propose the most suitable plan and operational approach.
If the property is already confirmed and PMS integration goes smoothly, operations can start in as little as 1–2 weeks.
If you consult with us during the planning stage or while obtaining permits, we will guide you by visualizing the schedule and process.
Yes, absolutely.
AirXpress provides one-stop support including a multilingual call center, PMS and automation tools, cleaning coordination, and on-site response.
Even management companies with limited staff can achieve stable operations with minimal resources, and we will help design the best operational structure together.
Find the Management Plan That Fits Your Situation Today
Whether you're just getting started or already operating, you can choose a plan that fits your scale and needs with confidence.
News & Announcements
Why not start with a free consultation?
From property setup to daily operations, we will propose the best plan tailored to your situation.
